Guarantee and returns
Do you accept returns?
Taras Lesya strives for top customer service and wants all customers to be satisfied with their purchase. For returns of sterling silver items, it is subject to a 50% restocking fee in addition to return shipping. For 14K gold products and as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email hello@taraslesya.com for a repair authorization within 24 hours from receiving your order. 14K gold pieces/personalized pieces are final sale and cannot be returned unless the item is damaged or we made a mistake.
Can I exchange my order?
If you ordered the wrong color or size, you are able to exchange your order within 48 hours of receiving the item. However, for all exchanges you’re subject to up to a 40% restocking fee in addition to return shipping. 14K gold items cannot be exchanged.
What return shipping service do you use?
We ship all of our items with USPS or UPS depending on location.